- Size Guide:
Our online store ships globally! Simply select the products you wish to purchase and select the country destination from the drop down menu during checkout. Delivery fees will be automatically calculated once you have stipulated the delivery address. You are able to review your order before full payment is taken.
Delivery times are as follows:
UK 1-2 WORKING DAYS- CITY LINK *
EUROPE-3-6 WORKING DAYS- SENT BY COURIER- CITY LINK/FEDEX
USA 3-6 WORKING DAYS-SENT BY COURIER-CITY LINK/FEDEX
ROTW (REST OF THE WORLD) 3-7 WORKING DAYS-SENT BY COURIER-CITY LINK/FEDEX
UK Mainland only £6.50
All customers are sent a Tracking number once their order has been dispatched, please ensure that the parcel can be received and signed for. It is the customers responsibility to ensure that in the event of a failed delivery by the delivery service provider, that a suitable re-delivery is arranged.
*UK orders are dispatched same day subject to being in stock, orders received after 2pm will be processed the next working day. Please note that UK deliveries are made Monday-Friday between 08.00-17.00.
LOCAL PICK-UP- You can select Local pick up if you wish to collect your order in person from our London store. You will be required to produce a copy of your invoice, this is automatically sent out with each customer order, to the email address given when the order was placed.
Payments made on our site are processed via PayPal, we do not have direct access or hold any personal information regarding payment. For further info regarding PayPal please click here www.paypal.com
We are fully committed to providing full security both through our online and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it.
Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.
- Product descriptions and availability:
Every care has been taken to ensure that product descriptions and specifications are correct. However, whilst the colour reproduction is a good representation, a slight variation from the actual products can occur.
The appearance of the prints used may at times vary slightly from the photographed image. This is due to the natural layout and design of the fabric. It is our policy wherever possible to implement a 'non wastage' ethos, whereby the majority of fabrics and materials bought are completely used up and not discarded. This is not only a design aesthetic, as each product is totally unique, but is also a sustainable measure to reduce wastage of resources.
At times, the colours in the pictures are not available from inventory.
The information, prices and terms presented on this site are subject to change without prior notice. This does not affect your statutory rights as a consumer.
- Distance Selling Regulations:
You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. Any costs incurred in returning the item are the responsibility of the customer. You must take reasonable care of the item, retain all original packaging. Items must not have been already used and should be in a re-saleable condition. Any items returned in poor condition or have been used, will not be refunded and will be returned to the customer. The customer will bear the cost of returning the item/s.
INTERNATIONAL BASED CUSTOMERS
We will refund within 7 days of your cancellation, minus original postage costs. All items must be returned within 14 days of receipt of the goods. It is the customer’s responsibility to ensure that the unwanted goods are received within the 14 day period. Any item/s received after the 14 day period will not be refunded and will be sent back to the customer at their cost.
OHEMA OHENE LTD
63 ATLANTIC RD
UK BASED CUSTOMERS
We will refund within 7 days of your cancellation, minus original postage costs. All items must be returned within the 7 day period which is from receipt of the goods. It is the customer’s responsibility to ensure that the unwanted goods are received within the 7 day period. Any item/s received after the 7 day period will not be refunded and will be sent back to the customer at their cost.
OHEMA OHENE LTD
63 ATLANTIC RD
Any complaint or compliment can be sent to our Customer Service Centre. We will endeavour to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.
Via email: firstname.lastname@example.org
By letter to our head office:
OHEMA OHENE LTD
63 ATLANTIC RD
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
Cookies are placed/collected to monitor visits but not used to store personal data.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g. registration.
We will use the data for our own market research purposes.
The type of information that we will collect will include,
Your title and name
Contact telephones numbers
Order and Payment details
Information about you will not be shared or transferred to any companies without your consent.
Our website contains links to third party websites operating their own terms and conditions and privacy policies. Ohema Ohene Ltd is not responsible for the policies of any linked third party sites.
- Pricing and Print Errors:
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.